Legal

Privacy Policy

Last updated: November 12, 2026.

1. Information we collect

Account information includes your email address, name if you provide it, password hash, session records, and consent records. When you accept the VOW terms we record the agreement version, timestamp, IP address, and user agent as proof of consent. Leads, saved searches, collections, valuations, and inquiries store the details you submit and the consent text/version you accepted.

2. How we use it

We use the information to operate your account, honour your saved searches and alerts, route your requests to the appropriate brokerage or agent, protect the service from abuse, and meet legal, MLS®, and VOW record-keeping obligations. We do not sell personal information or VOW data.

3. Cookies and sessions

We use HttpOnly session cookies for authentication, a CSRF cookie for form protection, and short-lived signed media URLs. VOW responses are marked private and are not cached in shared caches.

4. Retention and your rights

Account data is retained while your account is active and for the period required to evidence consent and meet legal obligations. You can export your account data and delete your account from the account page. Deletion anonymizes personal information, revokes sessions, and retains only the consent/audit records we are required to keep.

Under PIPEDA you may request access to or correction of your personal information by contacting the operator. You may withdraw marketing consent at any time; withdrawing consent does not affect the lawfulness of prior processing.

Lead and inquiry details are shared with the brokerage or agent you ask us to contact. Service providers process data on our instructions. Access is limited, PII is masked in operator views, and data is transmitted over HTTPS. No method of transmission or storage is completely secure; report a concern through the operator contact.

6. Contact